Delete your account
This page explains how to delete your Wolan Real Estate account and what happens to your data.
In the app
This is immediate and does not require contacting us:
- Open the Wolan Real Estate app and sign in.
- Tap the Account tab.
- Scroll to the bottom and tap “Delete my account”.
- Confirm. Your account and the data listed below are deleted straight away.
By email
If you can no longer get into the app, email customer@wolanrealestate.com from the address on your account with the subject “Delete my account”. We verify it is you and complete the request within 30 days.
What is deleted
The following is removed permanently:
- Your name, email address, phone number, WhatsApp number and password
- Your profile photo
- Your verification documents — national ID and LC chairman letter — including the files on our servers
- Your bookings, both as a renter and as a host
- Your photography bookings
- Your notifications and sign-in tokens
- Your identity is stripped from any listing report you sent
What is kept, and why
A small amount of data remains, for legal and accounting reasons:
- Payment records — books of account proving what you were charged. Kept as long as Ugandan accounting law requires.
- One audit entry recording that an account was deleted and when. Kept for 730 days, then removed automatically.
- If you opted out of our messages, that refusal is kept — otherwise it would expire and quietly become consent again.
- Listing reports you submitted remain as evidence, but with your name and contact details removed.
If you are a landlord or agency
An account with live listings cannot be deleted immediately — a listing must not vanish while a renter is looking at it. Remove your listings first, or email customer@wolanrealestate.com and we will work through it with you.
Questions
Email customer@wolanrealestate.com.
See also our Privacy Policy.